Sep 19, 2021  
2017 - 2018 Catalog 
    
2017 - 2018 Catalog [ARCHIVED PUBLICATION]

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BUSG 102 - Customer Service

3 lecture hours, no lab hours, 3 credit hours
Systematic process for building service skills that all business people need. Students will learn how to interact with customers (communicating in person), resolve conflicts, maintain records, understand the importance of customer satisfaction/retention, actively participate as members of a team, and develop time management skills.



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