Nov 09, 2024  
2024-2025 Catalog 
    
2024-2025 Catalog

Information Technology Support, C.T.C.


CAREER AND TECHNICAL CERTIFICATE PROGRAM
SCHOOL OF SCIENCE, TECHNOLOGY, ENGINEERING, AND MATH

The certificate program in Information Technology Support prepares students to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems.  The Career and Technical Certificate includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.  The C.T.C. provides students with the technical competencies for entry-level employment opportunities as user support specialists.  Students will study current topics and technology advances in the information technology field to gain a broad knowledge of the hardware, application software and operating systems, networked environments, PC components, troubleshooting of common problems, and user interaction.  Successful completers may be eligible to sit for the A+ Certification exam in Computer Help Desk. 

Student Learning Outcomes:

Upon successful completion of the Information Technology Support Certificate program, the learner will be able to:

  • Operate industry-standard information technology (I.T.) support software for use in various environments, such as help desk support or software training (SLO #1)
  • Implement installation, maintenance, and troubleshooting strategies and techniques to solve a variety of computer problems (SLO #2)

TOTAL CREDIT HOURS: 12


NOTE:


See Graduation Requirements .

Students planning to pursue a baccalaureate program should contact that receiving institution for determination of course transferability. A listing of Delgado courses can be found by following this link: Transfer List 

Suggested Sequence


Total: 6 credit hours


Total: 6 credit hours


TOTAL CREDIT HOURS: 12