Information Technology Support, C.T.C.

The certificate program in Information Technology Support prepares students to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems.  The Career and Technical Certificate includes instruction in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.  The C.T.C. provides students with the technical competencies for entry-level employment opportunities as user support specialists.  Students will study current topics and technology advances in the information technology field to gain a broad knowledge of the hardware, application software and operating systems, networked environments, PC components, troubleshooting of common problems, and user interaction.  Successful completers may be eligible to sit for the A+ Certification exam in Computer Help Desk. 

Student Learning Outcomes:

Upon successful completion of the Information Technology Support Certificate program, the learner will be able to:

• Operate industry-standard information technology (I.T.) support software for use in various environments, such as help desk support or software training (SLO #1)
• Implement installation, maintenance, and troubleshooting strategies and techniques to solve a variety of computer problems (SLO #2)