Online Tools & Resources

I. Student Self-Serve - Login

1. Go to dcc.edu.
2. Click Current Students.
3. Click Student Self Serve.
4. Click on Enter Student Services.
5. At the student login page, enter your student identification number (student ID) or your social security number and your personal identification number (PIN).
   1. PIN = the day of your birth and the last two digits of your birth year (four total digits).
   2. For example:
      1. Birthday = May 6, 1981
      2. YOUR PIN = 0681
6. Users who need to have PIN numbers reset can call 1-866-271-1458.

Once You Are Logged in You Can …

Track Your Financial Aid

Check on Your Financial Aid Requirements

• Look under Financial Aid
• Select email Student Requirements

Check Your Financial Aid Academic Progress (Determine if You Have to Submit a Financial Aid Appeal)

• Look under Financial Aid
• Select Academic Progress

Accept your Award Letter

• Look under Financial Aid
• Select Accept Awards

Check your Account Balance

• Look under Student Records
• Select Account Summary and Online Payment - Refunds are indicated by a negative account balance

Update Personal Information

Obtain Your E-Mail and Blackboard User Name and Password

• Look under Personal Information
• Select e-mail addresses and Personal Web Pages

Change Your Personal Phone Numbers

• Look under Registration
• Click on Personal Phone Numbers

Change Your Address

• Look under Registration
• Click on Address Including Emergency Contacts and Next of Kin

Register For Classes

Find Available Course Selections

• Look under Courses
• Select Course Section Search
• Select the correct Term; click SUBMIT
• Select your preferences; click SUBMIT

Determine If You Can Register Online

• Look under Registration
• Click on Registration Status

Register For Classes (See Scheduling Classes Online for Detailed Information)

• Look under Registration
• Select Drop and Add Classes
• Select term; click on SELECT; do not press enter
• Enter five-digit course call number (Hint: If you do not know the five-digit course call number, click COURSE SELECTION; highlight the subject. Click SELECT to find five-digit course call number).
• Click DROP/ADD CLASSES, and click SUBMIT

View Detailed Schedule

• Look under Registration
• Click on Detailed Schedule

Pay for Classes

• Look under Student Records
• Select Account Summary and Online Payment

Check Grades

• Look under Student Records
• Select Grades

Check Holds Online

• Look under Student Records
• Select Holds

View Unofficial Transcript

• Look under Student Records
• Select Unofficial Transcript

Request Official Transcripts

• Look under Student Records
• Select Official Transcript Request II.

II. Free E-Mail Account

College notifications

Delgado Community College students get a free e-mail account available via my dcc.edu, a new, more robust e-mail and cloud computing system hosted by Microsoft. It is recommended that you use Microsoft Internet Explorer 4.0 or higher to read your e-mail on or off site since it provides the best performance and compatibility with the College’s Microsoft environment. E-mail accounts are automatically created for students who have registered and secured payment for the semester.

Your e-mail address is created using the first initial of your first name and first five letters of your last name, along with a randomly generated number. For example, an e-mail address created for a student named Carol Smithey would be csmith12345@dcc.edu.

Logging In

1. Find your username through Student Services (see above) (Hint: Your user name for Delgado e-mail is the first part of your e-mail address without “@my.dcc.edu”.)
2. Go to dcc.edu.
3. Select Current students.
4. Select e-mail icon.
5. When the “Security Alert” box appears, informing you that the information you exchange with the site cannot be viewed by others. Do you want to proceed? Click “YES”.
6. When the login box appears, enter your user name and password. Click OK.
   1. User Name: Your user name for Delgado e-mail is the first part of your e-mail address without “@my.dcc.edu”.
   2. Default Passwords:
      1. First-time users: your password for Delgado e-mail is the last four digits of your social security number
      2. Returning users: If you are a student who has previously activated your Delgado e-mail, you have already changed your password.
7. Users who are having technical problems with Blackboard, e-mail, or log in issues may call the toll- free technical support number at 1-866- 271-1458. This service is available 24 hours a day 7 days a week!

Maintaining Your Account

• Please regularly delete messages that you no longer need and empty your Delete folder in order to keep your mailbox open to new messages.
• Deleting your Delete Messages/Items
  • After you are logged into your e-mail account, click on Deleted items folder.
  • Select the Empty Deleted Items icon.
  • Select OK.
• Users who are having technical problems with Blackboard, e-mail, or login issues may call the toll-free technical support number at 1-866-271-1458. This service is available 24 hours a day, seven days a week (24/7)!

Changing Your Password

1. Once you have accessed your e-mail account by following the instructions above, click on the Options button on the left-hand side of the page.
2. Scroll to the bottom of the page to password and click “change password”. The Internet Service Manager page will appear.
3. On the Internet Manager Service page, enter your information in the required fields where domain is dccmaster, account is your new name, enter your old password, enter your new password and confirm your new password.

III. Blackboard/Online Classroom

• At the beginning of each semester, you will be automatically populated into your online Blackboard course site(s).
• Your instructor(s) will activate your online classroom once they are ready for you to begin work. In most cases, the online classroom will be available on the first day of class.
• If you are a new online student, you will be enrolled in “Online Ready,” a Blackboard orientation.
• Please review your online course syllabus carefully. Proctored exams may be required.
• For more information about online classes, please go to the Online Classroom link and Orientation at http://dcc.blackboard.com.

Logging In …

1. Find your username through Student Services (see above) (Hint: Your user name for Delgado e-mail is the first part of your e-mail address without “@my.dcc.edu”.)
2. Go to dcc.edu.
3. Select Current Students.
4. Select “Online Classroom icon” (add picture).
5. Select “User Login”.
6. Enter your user name and password.
   1. User Name: Your user name for Delgado e-mail is the first part of your e-mail address without “@my.dcc.edu”.
   2. Default Passwords:
      1. First-time users: your password for Delgado e-mail is the last four digits of your social security number.
      2. Returning users: If you are a student who has previously activated your Delgado e-mail, you may have already changed your password.
7. Users who are having technical problems with Blackboard, e-mail, or log in issues may call the toll- free technical support number at 1-866-271-1458. This service is available 24 hours a day, seven days a week (24/7)!

IV. 24/7 Technical Support Hotline

Users who are having technical problems with Blackboard, login issues, or have questions about e-mail, financial assistance, bills or other records may call the toll-free technical support number 24 hours a day, seven days a week.

1-866-271-1458
dcclive.dcc.edu